Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchasewe can’t offer you a full refund or exchange.

To be eligible for a returnyour item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as foodflowersnewspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goodshazardous materialsor flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your returnwe require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CDDVDVHS tapesoftwarevideo gamecassette tapeor vinyl record that has been opened.
Any item not in its original conditionis damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspectedwe will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approvedthen your refund will be processedand a credit will automatically be applied to your credit card or original method of paymentwithin a certain amount of days.

Late or missing refunds

If you haven’t received a refund yetfirst check your bank account again.

Then contact your credit card companyit may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yetplease contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same itemsend us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you you’ll receive a gift credit for the value of your return. Once the returned item is receiveda gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchasedor the gift giver had the order shipped to themselves to give to you laterwe will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your productyou should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refundthe cost of return shipping will be deducted from your refund.

Depending on where you livethe time it may take for your exchanged product to reach you may vary.

If you are returning more expensive itemsyou may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.